Unfortuately PNC employees are not well trained,, if at all. I spent 15 minutes attempting to use voice recognition to confirm a deduction from my checking account. I finally gave up and spoke to an operator af ter waing an additional 10 minutes. Aftter providing all personal information and account number the operator could only verify that i had a credit card with PNC. I gave the operator my checking account number listed on my monthly statement and yet she could not find in the PNC database my account. This whole process was chaotic and caused nothing but confusion & delay. I do NOT endorse nor recommend PNC as they are not supportive of their customers needs.