We’re in this together! Stay safe with our COVID-19 guide


Contributor Level

Total Points

1 Review by Robert

Verified purchase

I ordered 3 female yearling Japanese Pond Turtles on a Monday and my credit card was promptly charged. I was expecting a fed ex or ups tracking number on Tuesday and delivery on Wednesday. I called and emailed about the order status. It turns out that Next Generation Enterprises LLC (with an out-of-service phone number) runs Tortoise Town.com and turtlestore.com (same contact phone numbers and identical website language.) After an internet search the contact addresses for TortoiseTown.com and TurtleStore.com and are not correct. I thought this was a fake website and that I was scammed.

However, I received an email on Wednesday evening that they needed to wait 2 weeks to ensure that I receive healthy turtles. I ordered yearlings and not hatchlings. Two weeks is insignificant for year old turtles. It sounded as if they were going to send hatchlings. They gladly offered to charge me 20% and cancel the order (which I did.) The error was on their part for not updating their website. Out of stock turtles are listed as "out of stock" and you cannot even add them to the cart. There was no message regarding a delay in shipping. So I am out over a hundred dollars. I ordered turtles they don't have under false pretenses and they charged me a "20% restocking fee" to cancel the order.


Robert hasn’t received any votes.

Robert hasn’t received any thanks yous.

Robert doesn’t have any fans yet.

Robert isn’t following anybody yet.


Similar Reviewers on Sitejabber


I've heard of people ordering tortoises and getting very sick and unhealthy tortoises or turtles,...


I paid $224 including shipping for an Ornate Wood Turtle. They never gave me a tracking number...