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Robert S.

United States

Contributor Level

Total Points
83

1 Review by Robert

  • Fabric.com

1/25/21

I ordered two colors of fabric, three yards of ivory and nine of nectarine. It might sounds awful, but I got swatches first, and it was really quite nice. The rolls arrived. The ivory was fine, and the other roll, unlabelled, was a totally different color. I called, and they attributed the discrepancy to my computer monitor. But I had the sample; it had nothing to do with my monitor (which is fine, by the way). They they sent an email saying that they hadn't shipped my order because they were out of the ivory. But I HAD the ivory. Then they sent another email saying that they'd sent me the wrong color because they didn't have the one I ordered. In the meantime, they actually collected the wrong roll and sent the right one. But they clearly have no idea what they're doing. There were more emails, but you have the idea. The price was fine, and I ultimately got what I ordered, but my time and trouble are worth something, and I won't waste either on fabrics.com again. I gave them one star because giving them none is not an option.

Tip for consumers:
When they mess up, they are completely incapable of dealing with it; I had to get outside assistance.

Products used:
Fabric

Service
Value
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Returns
Quality

Robert Has Earned 3 Votes

Robert S.'s review of Fabric.com earned 3 Very Helpful votes

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