Robert S.

Don't book any travel with Otel.com, they are very dishonest and will steal your money! In January 2020, I booked a stay at a hotel in Dublin, Ireland for September 2020. As everyone knows, the Covid-19 Virus effectively closed travel to many countries. I attempted to contact Otel.com of Metglobal several times about canceling my reservation or at least give me a voucher to allow me to reschedule my stay at a later date. They never responded with a status to my request. I contacted the hotel in Dublin and they said "I booked through a third party agency and must communicate with Them. I would like to add that Dublin, Ireland was locked-down and remained so through when I had a reservation so I couldn't possible go to Ireland. In early September, Otel.com finally contacted me and said they have reached out to the hotel in Dublin about my request and would notify me with they heard from them. When my scheduled reservation had come and gone, and I still had not heard anything from Otel.com, so I contacted the hotel in Dublin once again. This time they told me that they had cancelled my reservation as I had requested and were not charging me and that I would need to contact Otel.com. I did and told them I had been in contact with the hotel in Dublin, know they cancelled the reservation without charging me and wanted to know the status of my refund. Their response, they deleted my account from their website so I could no longer access my information! Somehow, they apparently feel they should not have to refund anything even though everyone was on lock-down and couldn't travel!