Robert S.

We were building a new home. Bought 3 TVs, sound bar, router/modem, bluray player to be delivered and installed when home was finished. Were told the equipment would be ordered and held until we were ready.
When we called for an installation appointment found they didn't have the TVs and one model had been discontinued with no notice to us. This is where the nightmare began! After numerous calls, visits, and literally hours on hold the one TV was found and shipped. We picked up the equipment ourselves and went through hell trying to get an installation appointment. When a person arrived ( it was one independent contractor who needed my help to lift the wall mounted TVs) he wasn't certain how to hook them up and was asking me. Turns out, the main TV & sound bar do not work. After calling the store, I was referred to the 800 number to make an appointment. The decision tree does not allow you to talk to a person about this situation. Luckily the store person said to say "Dispatch" after all the messages and prompts. The system offers to wait on hold or to get a callback. The callback feature would not work and after several tries it hung up. Called again selected to hold - told it would be 16 minutes - have been writing this while waiting - it has now been almost 2 hours - music still playing.