I bought a new compact Kioti tractor a couple years ago and all went well until I had an issue with it two months before the warranty expired...wouldn't start. I'm an older retired fellow and had no need to buy a trailer so I asked the dealership if they could deliver it under these circumstances. No problem, it was delivered the next day. Now, back to the starter problem, having no trailer I asked for a little help from the dealership and got nothing but an abrasive attitude from this owner in Kountze Texas. I tried to find a used trailer that I could resale after the warranty work was done. Having no luck I contacted the Koiti Tractor Headquarters in North Carolina and asked for a short extension explaining my situation. After several emails and a certified letter to them they finally responded with a NO.
Conclusion: The dealership (Hardin County Tractor), in bold letters on their website reads: "Doing Business The Old Fashioned Way"... hmm, don't think so, the old fashion way would have been the loan of a trailer or a drive out to look at the tractor instead of indicating I need to buy a trailer (new approx. $2100) to get my tractor to them for warranty work. And the Kioti Headquaters reads "Whatever assistance you need KIOTI is here to help". "Contact Us". Not so sure about that one either. I did contact them and all I asked for was an extension on my warranty should I not find a trailer in the warranty time frame and the answer was no. The words some use to entice you are often misleading (lies). As a heads up, if you never heard of Kioti, other than a wild dog (coyote) in the bushes, that's good. If you have heard of Kioti, the tractor version, and are thinking about buying one, think hard. There are much better choices and dealers.