After a dozen attempts to reach someone to correct account mistake and dunning notices, finally got "steve" from cancellation department who most genially agreed to rectify all problems and send a return label for a second unit. After a week with no action, called again and spoke with a lovely lady who said she would personally follow up. Weeks later, still no action - called again, left on line forever with no answer, for the umpteenth time.
They have the worst and most dishonest customer service. I was appalled!
Bob - new york