Contractors, BE AWARE as when you agree to a price with Herman's Building Supply Company and what they take from you are two different matters!
Here is my personal situation: I, on behalf of my corporation ve ordered a specific product (Dec-Tec membrane + drip edges), myself and the Herman's Sales Rep (Adam) has agreed on all prices including shipping (!) and I needed to pre-pay the entire order, so I went ahead and pre-paid the entire order (including shipping!) in full on their web site. The order apparently had an administrative error on Herman's side, so instead of one week, it took almost three (!) weeks.
Once (finally!) the order arrived, I got a call from Adam (the Herman's sales rep) that we can go into the London branch and pick it up no problem, so I notified my driver to go and pick it up. He got there, no problem, and called me, informing me that the order is just coming up, he just had to pay some one-hundred-and-eighty-something dollars shipping charges, but he should have it right away.
That kind-of blew the fuse in my head as WE AGREED on a price and IT WAS PREPAID IN FULL, so I asked my driver to go in and demand a refund on the amount he'd just paid as I have paid for shipping as well, i. E. I've already paid for EVERYTHING IN FULL. I've overheard the (heated) phone conversation between John (the local London branch manager) and Adam (the commercial sales rep), Adam was telling John that the order had been paid in full, and John was telling him that he got this extra payment to be paid, and that his hands were tied.
Following this, I had tried to contact Adam on numerous occasions by phone and by text, but he has only texted me back once, informing me that he is on the phone to get my money refunded.
I am assuming his upper management saw it fit that way whereby their sales rep is not responding to any more inquiries regarding the fraudulently charged extra amount.
Should I (or you) trust Herman's Supply Company? Probably NOT. I hear some say they have a reputation of inflating accounts and/or invoices.
Take a look at Invoice. 1 it displays Herman's pro-forma invoice which Adam (their sales rep) asked us to pay in full so our order can be initiated. We have paid it in full, and Adam (the Herman's sales rep) promised that once our order arrives to the London branch of Herman's, we just have to pick it up.
Invoice. 2 shows the invoice our driver got when he went to pick up our fully PRE-PAID order.
The difference between the two invoices is the inflated amount of $194.06 that we demanded to have refunded as it's been charged unfairly (and fraudulently). We've been waiting for Herman's to issue their fair refund since September 11th, 2019.
Last week (on September 17th, 2019) I spoke with a London employee of Herman's who provided me with the phone number of Mr. Steve Forget (the regional sales manager of Herman's Building Supply Company). I called Steve, told him the story, and he said he will talk to Adam, and Adam will get back to me within 24 hours. Adam was great, he texted me that Hermans Building Supply Company will process our refund the same week (ending Friday, September 20th, 2019).
I called Visa on Monday, September 23rd, 2019, and asked them if a refund has been posted to our card but their answer was negative, however, they suggested to wait till Thursday this week for the transaction to show in case they posted the refund last week.
On September 24th, 2019 Adam has informed me by text that they have NOT issued any refund yet, but (!) they've now approved it finally (in almost 3 weeks, go figure, self-servingly convenient, after all this is Herman's Building Supply, isn't it?), and once an invoice will be created by Adam, they will refund it (eventually, sometime this century?).
As of September 26,2019 the refund has STILL not been processed!
I am curious if there are perhaps some more contractors or individuals who have any complaints against Herman's I heard they have a reputation of inflating invoices. If we have sufficient amount of complaints, we should perhaps entertain the idea of launching a Class-Action (just an "effective" idea against the "wolf" who preys on the weak and vulnerable). You can always reach us at www.AllProRoofing.ca we will get back to you.