I recently purchased a foot plate for a Skilsaw from this company. Before I ordered this item I contacted plumbersurplus.com to confirm that the item I received would be the same as the one pictured on the web page. Plumbersurplus.com responded quickly and assured me that, "The image we have for this item is accurate." So I placed my order and they sent me a different item that I had specifically told them I did not want. When I returned the item plumbersurplus.com tried to charge me a $20.00 restocking fee for their mistake and refused to pay the cost for return shipping. I'll never buy from these crooks again.
Hi Robert,
Thanks for your review. I'd like to address your concerns but can't find you as a customer in our system based on your profile here on sitejabber. Did just run free searches which are only published records. If you paid for searches, I'd like to know what searches you performed so we can see exactly what happened here. If you could contact our office at 800-990-2939 or send support [at] seachbug.com and email and let us know your account number (or even reply here with a private message with a contact phone number) we'll call you to make sure you're satisfied. We are only successful if our customers are happy. We'd like to look and see exactly what searches were performed and if you did pay for searches, I'd be happy to issue a refund if you're not happy. Please contact us. Thank you.