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Within 5 minutes of placing my order, I asked Tennis Express to cancel the order as I did not realize its free shipping did not include products over 7 pounds. The customer service rep stated that tennis balls did not simply fly to my home, so they charged for shipping them (I didn't think things under 7# did either, but...). I again asked to cancel the order. The only response was an automated email saying they would respond. They didn't. Instead, after a day, they sent me an "order shipped" notice.
Tip for consumers:
The banner of Free Shipping is quite deceptive. If you order more than 7# of product, you pay high shipping charges.
Products used:
I have purchased tennis balls, tennis racquet grips, and shoes from Tennis Express.
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This company is very slick. Big banner all over site free shipping free returns over $50. Very...
Placed an order at their website, filled all required fields including shipping address, decide...
