Robert N.

We appreciate your feedback Robert, and had a colleague reach out to you the few days ago to offer the required assistance and clarity, and we have yet to receive response, so would like to post a public comment until we hear your feedback so there is transparency. Our office wrote: " We would like to assist with this complaint, as our aim is to provide only the best client experience... We spoke with therapist in mention (female), who attended the massage booking as anticipated, and do apologize if she did not leave the room while asking you to remove shirt and get settled on the table- we of course value your privacy. The massage is done with oils majority of the time and clients are without shirt while with the therapist through the whole process, and this is the first time a complaint as such has been voiced, but we do understand the need to get yourself situated as per standard procedure when visiting a spa. Because we have therapists visiting ones home, and with our female therapists in particular when in a mans home they have just met for the first time, we also value their comfort, and as per policy of our own we have a mandatory partial draping which I assume you would have been happy to have agreed with as per standard arrangement when visiting a spa type environment, but it is at the therapist sole discretion whether or not they chose to have client remain with boxers /and shorts on or not. We can not force our female staff to have male clients fully de-robe because of some past situations where clients made them feel uncomfortable, so hope you can understand it's nothing personal to you, only an individual preference of one of our female team members and each are different. We do understand you want to be comfortable, and that is the experience we guarantee. We provide professional service by professionals, and do apologize if the day of experience was not as expected with relation to getting ready for the massage to take place. This is the first we have ever been presented with such complaint but will ensure the team is aware that client privacy is mandatory at all times in home or in spa when the area allows and even if it is just a shirt that is to come off as we want all parties to be comfortable. Let us know how you would like for us to make things right, we can rebook and send another professional, unless you have already sent reach for refund. It would be appreciated if we can work at a solution and have your online 1 star review retracted. "
Bianca H.
Director
We Massage