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I ordered on April 11th 2020 and as of July 15th still haven't received my items. They refuse to give me a full refund even after they said the shipper can't find the item. I decided to take them up on the partial refund and they said they would credit my paypal account. When that didn't happen they now say the product was delivered. Ridiculous company, ridiculous policies. No one should ever order from this company, unless you want to just through away your money. If your dumb enough to order from Rosegal, goo luck you're gonna need it.
Robert M.'s review of Rosegal earned 8 Very Helpful votes
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Offered me 60 dollars in refund to be added as credit to my rosegal account for over $149.00...
Dear Robert
Thank you for your feedback.
We are sorry to hear that you have not received your order yet.
According to the shipping website the package has been delivered.
In this case, the package was shipped to the correct address as provided by you during the checkout and we shipped it to you in good faith.
Unfortunately these kinds of losses are beyond our control.
Please refer to our terms and conditions about shipping here for more details: https://www.rosegal.com/faq/
Our team has reviewed your case and offer you a solution in the ticket.
Could you please kindly reply us?
We are looking forward to hearing from you.
Best regards
ROSEGAL Customer Service