Hadn't heard of The Merchant Prince so I was a little hesitant purchasing from them. Their prices were really good on cell phones though so I took a chance. Bought a Barcelona Plus cell phone at the lowest price I could find on the net. Got it very quickly. Then e-mailed them about a week later with some questions about the bluetooth and the customer service was REALLY good. Got back to me in like, 12 minutes (literally) and were great.