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Robert M.

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Experience: Travel

Member since February 2020

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1 Review by Robert

2/17/20
On January 29, 2020 I booked a ticket from Kuala Lumpur, to Nha Trang, Vietnam. Advertised price was $72 USD I refused all add ons and at the end before I paid the total was listed as "all taxes and service fees included. $72 USD.. I paid the amou, scrolled to the bottom of the page. I was billed $119 USD.
I immediately contacted them to cancel. They advertise that if you tell them within 24 hours they can usually cancel
When I wrote a negative review, they answered saying the billing is fully explained
When you hit the suggested link it's an outline of their plstform
I have still received no explanation for this billing, included are an example from their app, the price is listed as $62 USD. And with service fees and taxes included $62 USD.
As you can see the photo on light is advertised flight, photo on left states " all taxes and service charges included", same price.
I bought my ticket from the Web page the advertised price of same ticket on the app was $62. App offered a $10 discount.
I still have no explanation or cost break down to explain $72- billed to credit card $119.
Deceptive at best
Rpbert

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