Robert L.

What started out as a great New Years Eve weekend with my wife ended up being screwed... Everything that was planned got messed up. I booked a Condo using AIRBNB.com a week ago and everything was confirmed by HOST ( FROM THE VACATION DEPOT). I am pleased to be able to accommodate your trip to the Ridge On Sedona, AZ Resort, studio unit!
This invoice covers everything except the following:
1.) Resort fees, plus tax (approx. $10.00 per night)
2.) Meals, incidentals, theme parks tickets, pay per
Use amenities, rides, attractions etc.
My Best,
Robin from The Vacation Depot

And they took out the money out of our account. We drove 4 1/2 hours to get to Sedona, AZ Saturday morning... only to have an email that AIRBNB.com cancelled our reservation 2 HOURS BEFORE CHECK IN... said something about the host ( The VACATION DEPOT was out of town...) Being a holiday weekend, everything is booked now and the only rooms available are $350-400 a night and they already took our money. This was the first and last time I will use The Vacation Depot... I had to drive another 4 1/2 hours home... I saved up the money to take my wife on a nice trip and ended up being the day from HELL. Oh yeah we will get our money back in 5 to 15 days... Doesn't help us get us a hotel... In cancellation email was another more expensive listing from same host..., another splat in the face. Calling hotels and the all all booked. No computer to spend hours trying to find a guaranteed room. I'm a diabetic and my insulin is getting warm now which makes it no good because I didn't expect to be turned away hours before. Really... I'm about to climb on a helicopter tour that I booked when I thought I had a reservation... Find me another Condo to stay at the same price range... don't send me more chances of a cancelled reservation at rate of $300-$400 a night. Seeing my Wife's face of disappointment hurt me and just made me more angry... we planned this trip for a while. And instead of going with a hotel (a sure thing when rooms were available) I went through you guys..