Robert K.

We arrived at the hotel on 27 July 16 for a 2 night stay. The shabby reception area was the first warning, along with the strong smell of stale cooking oil. The Receptionist did give us a smile or she was holding back a laugh, then went on to tell us that although the advertising stated WiFi access and T. V! 4in in the bedroom, they do not work because of the hilly area. (That could have been rectified had they bothered) She also said that at 2 in the morning, we might be disturbed be the fishmonger, making his delivery which he did, then going on to say a room was above the kitchen extractor, so it's best to keep our window closed. I will show you up and how to open the security door leading to the stairs. The handle was loose and had to be held up before you press the numbers, if it didn't work press another number and start again. The room measured 8ft x 10ft, no room for any shelving, a small chest for the kettle ect., no room for the usual cosmetics, nor in the bathroom. The shower cubicle was nicely decorated with black mould the whole room was drab, smelly and cramped. We decided to eat in and booked a table, another mistake, on entering the bar/resteraunt, we were almost overcome by the dreadful stong burnt cooking oil smell. It was 20 mins before I managed to order our meals, and after a further 3/4 hr walked out and down to Hey on Wye for a good dinner. At breakfast in the morning, there was no ham or cheese and when I asked for toast, only brown bread toast was offered. I asked for white bread and was told they don't serve white bread. I pointed to the next table where white toast was evident. She adopted an agressive attitude and huffed off. The table next to us had ordered a cooked meal which was so long coming, they walked out. The whole hotel was poorly decorated, shabby, unclean, unwelcoming and to be avoided. It ruined our break