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I purchased a tonneau cover "FLEX" for 879.00 from carid on 5. 16. 2020. I got it and took the box apart and notice I was missing some parts. I called the manufacturer 1st and they said we can't help you because you didn't purchase it from us. I than called Carid and they told me that I need to send a photo of the box and serial number so, they can get with manufacturer and see if they would be able to ship the missing parts to me. Now keep in mind the parts costed 40.00 at your local hardware store. It has been 7 days I have nothing from Carid or Flex about my missing parts. Bad Customer Service on the part of Carid and Flex I will send this piece of crap back to you and get a better tonneau cover somewhere else.
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DON'T BUY FROM THEM, PARTS ARE NO GOOD, RUTURNS ARE NOT ALLOWED. IF YOU ASK FOR A RETURN A...
Dear Robert,
Thank you for your review! Please, accept our apologies for the issues with your Tonneau Cover you have recently encountered.
We received an inquiry about missing product on 5/21/2020 and started working closely with the manufacturer on resolving the issue for you.
At this point, we have already emailed the manufacturer with all the requested pictures that we received on 5/23/2020.
Please, allow us 24-48 business hours to provide you with updates in regards to your concern.
Also, please, check you email inbox for more details.
Looking forward to your reply!