Sent item not as described. They agreed with me and changed their ad to correct the problem. They agreed to refund my payment only if I paid the return shipping with tracking to China.
I'm sorry to bring you a bad customer experience. Thanks for your order and we are sorry to hear that you received the wrong order.
We can deeply understand how frustrated that you have. I have verified your order information and sent our solution to your email. Please be sure to promptly confirm the reply to us, we must try our best to solve your problems to your satisfaction.
Looking forward to your quick reply.
Best regards,
Dear Robert Johnson,
I'm sorry to bring you a bad customer experience. Thanks for your order and we are sorry to hear that you received the wrong order.
We can deeply understand how frustrated that you have. I have verified your order information and sent our solution to your email. Please be sure to promptly confirm the reply to us, we must try our best to solve your problems to your satisfaction.
Looking forward to your quick reply.
Best regards,
Tomtop.com