Arrived at a golf course last week and found out my tee time was never booked. Called another golf course today and found out my tee time wasn't booked either. VIP service says it's normal and it happens, nothing they can do.
They were also unwilling to refund a cash credit for cancelling a tee time. They claim that because you are only allowed to book one tee time a day, booking and cancelling addtitional tee times will result in forfeiting your prepayment.
Such a pain to deal with these guys! I do not recommend their VIP service plan to anyone.