Thumbnail of user roberth457

Robert H.

Contributor Level

Total Points
84

1 Review by Robert

  • Fanatics

2/23/18

I ordered a custom NY Islanders St. Patrick's Day jersey with custom number and name (NO RETURNS on custom orders).

My pillow case has more weight than this "hockey jersey"! The numbers and name are melted on-not sewn on.

This is a cheap quality jersey with cheap accessories that makes me believe it came from a Chinese factory with no quality control (yes, it's that bad). I'm stuck with a +$200 cheap looking jersey that I'm embarrassed to wear in public--not kidding!

And because it's custom "iron on" numbers and name, no returns!

Tip for consumers:
Don't! Buy from a credible seller with positive reviews and has a transparent return policy!!!

Service
Value
Shipping
Returns
Quality
Thumbnail of user erinf11
Nigel P. – Fanatics Rep

Hello Robert, thank you for your feedback! We are very sorry that you are dissatisfied with the product. Our number one concern is customer Satisfaction. The item in question was a Replica jersey made by Reebok. The jerseys are shipped into our demand made warehouse, which finalizes the custom by applying the twill applique graphics onto the jersey. We try our best to inform customer of all the details of the product on our add to cart screen. The message is also in the details that customized items are final sales and can not be returned or refunded. In some circumstances depending on how the item was customized, we are able to make a few exceptions. Once again, I apologize for any frustration this may have caused you. Sincerely, Julian

Robert Has Earned 4 Votes

Robert H.'s review of Fanatics earned 4 Very Helpful votes

Robert hasn’t received any thanks yous.

Robert doesn’t have any fans yet.

Robert isn’t following anybody yet.

Empty.

Similar Reviewers on Sitejabber

Thumbnail of user scottn1165
4/25/24

Worst customer experience I've ever had. I usually spend $500-$1,000 a year on the site. That...

Thumbnail of user jasonh1335
4/23/24

Absolutely a joke of customer service. I ordered an oversized item that was time sensitive to an...