Robert G.’s Reviews of RepairPal & more

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Auto Repair

“Misleading consumers: "Certified" vs "uncertified"”

5/21/19

Frustrated with this service, they grossly misrepresent to the public that shops that do not pay them are "uncertified", totally ignoring the fact that we are Licensed, Insured and ASE certified.

They also removed several reviews of our service because we stopped paying $200 a month to be "certified". This practice is misleading and manipulative... akin to extortion...

There is no place to allow me to add my CERTIFICATIONS and License information to show potential customers that I AM CERTIFIED. And BBB rated A+ Mobile Mechanic www.wego2umobilemechanic.com

Robert Grove, ASE CERTIFIED WORLD CLASS TECHNICIAN

Tip for consumers:
"Certified" shops pay for the title, "uncertified" shops are ones who do not pay repairpal to be listed as "Certified"

Products used:
online auto repair shop directory

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RepairPal C. – RepairPal Rep Over a year old

Hi Robert,
Thanks for reaching out and informing us of your concerns. Shops that are uncertified are provided with a free listing to show customers all options of where they can take their vehicle. RepairPal Certified shops are provided with a fully optimized listing, which includes reviews, an assessment summary, organic customer calls, among other things to highlight them and their services. Unfortunately, the free version of this profile does not include these additional optimization pieces. If you'd like to take advantage of the fully optimized profile and other opportunities, you can apply at any time to be certified in our network. Per your request, we have removed your shops free listing from the site. If you have any questions, please feel free to contact us at: community@repairpal.com. - AH