Please carefully consider your purchase of any "VIP" tickets from this vendor. The company apparently has only one employee or Customer Service Representative, who could care less that their substandard service lacks proper and effective communication with customers. They do not provide sufficient lead time and are completely unavailable and uninterested in helping their customers. I had an extremely negative experience with them after not being provided with the time for a "Meet and Greet". I e-mailed the company about the concert and the e-mail was returned as undeliverable. That e-mail address came from their own web site, which had not been updated in nearly a decade. I called as well, but no answer or reply was provided. The sheer lack of caring and deplorable customer service resulted in me missing the "Meet and Greet". Of course there are no refunds. This is an unscrupulous and ignorant vendor that only wants the money up front and does not provide the necessary customer support to insure a positive experience. Be very wary.