I was traveling with a service dog and prior to the flight I checked with HA to make sure I had all the requirements in order to fly and was told that I did but, when I got to the ticket counter to pick up my ticket, I was told that they would not issue me a ticket because not all requirements were met. I tried to get my money back through my credit card but, they said that HA would issue me credit, I never go it. During the last conversation, of the many, I had with HA in trying to resolve the issue and get a refund, I was told that someone would be getting back to me. So no flight, no refund and not ever a call back. The agent also gave off an aire that because he's Hawaiian he is somehow better than 'non islanders' as they like to call non Hawaiians.
Dear Robert, We’re sorry to hear about your experience. We’d greatly appreciate the opportunity to make things right, please send us your booking details at feedback@asaptickets.com.
Kind regards,
ASAP Tickets Team