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Robert F.

1 Level 1 Contributor
  • 2 Reviews
  • 2 Helpful Votes
  • 0 Thank Yous

Experience: Travel

Member since March 2020

  • Reviews

    2

  • First Reviews

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  • Thank Yous

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  • Fans

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  • Profile Views

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Review Distribution

2 Reviews by Robert

3/12/20
I was traveling with a service dog and prior to the flight I checked with HA to make sure I had all the requirements in order to fly and was told that I did but, when I got to the ticket counter to pick up my ticket, I was told that they would not issue me a ticket because not all requirements were met. I tried to get my money back through my credit card but, they said that HA would issue me credit, I never go it. During the last conversation, of the many, I had with HA in trying to resolve the issue and get a refund, I was told that someone would be getting back to me. So no flight, no refund and not ever a call back. The agent also gave off an aire that because he's Hawaiian he is somehow better than 'non islanders' as they like to call non Hawaiians.
3/12/20
The service was certainly adequate and the purchase went fairly smoothly but, when I had to contact ASAP to ask a question, the only the agent who could assist me further was the agent who assisted me in getting the ticket but, I was not informed of this so I could make a note of who I spoke with. When I did call regarding an issue, I was put on hold for over 20 minutes wait for someone to assist me. The person I spoke with gave me different information that the previous agent I spoke with. Put on hold again. Third agent I spoke with gave me a third version of my options. Put on hold again and somehow got disconnected. Called back and put on hold for another 15-20 minutes once again. When I eventually got to speak with another agent I informed that that I just want to cancel my ticket and be done with it. I did not go into details but, that was my best option. Cost me $489 and close to two hours of aggravation, frustration and having to listen to some of the worst music I ever had the displeasure to have to endure all to travel nowhere. Use these guys only in your world never has unexpected events.
candicej3
Candice J. – ASAP Tickets Rep
Dear Robert, We’re sorry to hear about your experience. We’d greatly appreciate the opportunity to make things right, please send us your booking details at feedback@asaptickets.com.

Kind regards,
ASAP Tickets Team

Robert Has Earned 2 Votes

Robert F.'s review of Hawaiian Airlines earned a Very Helpful vote

Robert F.'s review of ASAP Tickets earned a Very Helpful vote

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