I ordered a sliding door track and corresponding rollers that Zoro said would work with the track. when i tried to assemble it was not the correct track. I contacted Zoro and they cheerfully gave the correct track and part # which i ordered. then sent me a return. seems the UPS label was not correct so UPS would not take it. I called again and they refunded and old me to keep the original parts, apologized and refunded my money.
sometimes things don't go as planned in business but i felt how they handled this situation was AWESOME!! Great Job!!