I checked on their website the ownership of the company. I understand their problems now! This is a family run business with a lot of problems. I waited 22 minutes to get someone from customer service. I must tell you she was very good at helping me. However it was still a 20 minute wait. They are not prepared to handle the Christmas rush. Also they store your credit card information so if you do not want that done you must check a box, which in my case not interested in losing my identity. Here is a grand rip off if you order ONE HOLIDAY CARD YOU PAY 6 DOLLARS SHIPPING COST. Let me say it again a giant rip off. I ordered from another web store and I ordered one card and they shipped it free, in fact all their cards regardless of the amount are shipped free. I doubt that I will use ZAZZLE again.