Robert D.

I ordered an Ipad, keyboard, pencil, and sd card reader. I had to go to a drop off store to pick up the pencil because UPS doesn't deliver anything but pickup stickers for their local drop off stores. The keyboard shipped 2 day air but after 2 weeks without new shipping information and several complaints from me, Apple refunded my money without telling me anything other than they were investigating the shipment. The ipad took several weeks before i found the expected UPS sticker. I went to the drop off store and they hadn't received the package yet. Now I have to keep calling until they actually receive the package. I have heard nothing from Apple Their management did talk to me but didn't offer to even talk to UPS about the slow servive nor care that about bad online reviews. Apple just doesn't feel that they need to make a bad experience right.

The Baytown Texas store was clogged with pallets on 'freight night' while they took their time stocking shelves. Had to move them to get to dog food and dodge them to get to cat food. Store manager (no name tag) said that is what his boss insisted on so no hope for change. I contacted Petco on internet and then called and was promised a call back that never came. Cannot wait for Petsmart to open and dump this unfriendly bunch of liars.

I chatted with a customer service rep online and he told me to call customer at a particular phone number for help. The rep answered as Kaspersky and did absolutely nothning but tell me to call technical support. I asked for a supervisor and only then did I find out it was not Kaspersky but Digital River. They made no attempt to help me or go beyond insulting me and telling to go away. I will not support such an organization nor Kaspersky if they stand in a circle and point to the next person to help you but never do anything. What a joke.

I put up a credit card for a store pick up and they had restocked it already when I went to pick it up. Lupe Chavez made four stops at three computers and couldn't walk over to the cage that had the part I wanted. The store manager was tied up with other pissed off customers. The floor clerks were hiding by the motherboards to avoid helping real customers. I couldn't get help with buying a laptop. Way to go manager, I bought the sd chip and a laptop on the way home. (&%% off.