Robert C.

I have not had this quality of customer service in some time. The ladies are great, helpful and non discriminatory.
I tried to order an Old County gravity fed smoker and I called as I prefer to speak to someone and not order online. I had an issue with my credit card, my fault, I had a daily limit I didn't know about. The ladies helped me work through the issue, no judgement.
My smoker was delivered damaged, a lot of cosmetic damage. It was not in a crate, it was shipped in one, damaged by the shipping company. There were a few defects like the wheels were bent and the door also. I had to cook for 200 people so I needed to use it, runs great. Academy Sports worked with me on a mutual agreement and made good on the damage. I chose to keep it and live with the cosmetic damage with the offer they made. I wish there was one in New Hampshire and I recommend them. Thank you for your outstanding customer support.