My first, second and third experience using Altitude Sports has been top tier in customer support. I ordered a boot in a size that should have had plenty room but turned out to be too small. I tried a second time and the next size was still too small. I chose to request a refund and it was hassle free including shipping fees. However, my refund was withheld. A quick call and it was addressed immediately. I woukd recommend using this online Canadian company. They don't make the size of shoe, only sell them. Something must be done about shoe size standard in this country though!