Really bad experience.They do not deliver on their promises. Saw their advertised ticket. As I was booking it, a chat box showed up and asked for a phone number to discuss as I inquired if the ticket is cancelable within 24 hours as is a normal practice. When we spoke the guy said the advertised ticket is for a basic economy and if you want a cancelable ticket you have to to pay more and purchase a regular economy . So They upsold me on a more expensive ticket, to which I hesitantly agreed. Also, it all seemed very strange in the fact that they requested photos of my ID and Credit Card, supposedly for my own security. They said I would have my tickets within 24-48 hours.
That did not happen for 10 days. Called them, and since it was the weekend, said it would get pushed until Monday "guaranteed". Called them today (Monday) and they were full of excuses again and asked for another 4 hrs. Called them again, more excuses, said tomorrow again. I'm starting to believe I'll never get my tickets. Bad way of doing business. No respect for the customers, and a lot of questionable practices:
Fake advertising, up selling, not keeping their promises.