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1 Review by Robert

Redfin

Redfin

4/3/19

Redfin
has some very good agents and some very poor agents. Read reviews
before you choose an agent.

My beef with Redfin is their online computer generated value for my home
I have for sale is over 10% lower than comparable sales around my home.
I have called in to customer support and they say "nothing we can do
because the computer algorithm determines home prices" When I tried to
do an 'Owner's Evaluation' of value the comparable sales prices are all
adjusted downward by about 10%. I called in about that and was told the
sale prices are adjusted for different locations and square footages. I
then told them my home had the EXACT same square footage, more upgrades,
and in a BETTER location - their response "Huh, interesting". Nothing
has been done to rectify the situation or research the problem. A person
came to my open house and said my home price is too high and when I
asked why they said that their reply was 'I looked up your home on
Redfin and it says your almost $80,000 too high!"

The whole point of this is 1) there is no way to contact upper
management or corporate, 2) the front line people have no knowledge or
control over how the computer evaluates home values, 3) if you DO list
your home with Redfin, I have read that they block your house from
showing on Zillow, Trulia, etc., 4) they say they care but the person I
talked to in customer support got very snippy and when I reminded her
that all calls are recorded she hung up on me!

This really has been a sore subject for me as I do like the Redfin
agents I have met and have several rental properties I will be selling
in addition to the one I currently am now selling myself. Because of
the technical issues with their website, I will not be taking my
business to Redfin. In addition, everyone that comes in contact with us
has something negative to say about Redfin. Oddly enough it is with the
management rather than particular agents. Go Figure.

Anyway, they have a great sales idea but they lack follow through with
real customer service. I do NOT recommend Redfin.

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