Member since January 2019
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My local BiteSquad replaced a former delivery service in my area that I had zero complaints over and I wasn't too happy concerning the change. But since I can't get out often and still enjoy fast food, I ended up placing three orders with the service over the past few months. All three orders have been disappointing to say the least. On top of the booking fee, service fee, delivery fee, "other fees", and whatever else they seem to charge, they also raise the price of menu items by a flat 25%. Want a $2.00 egg roll from a Chinese restaurant? You'll be paying $2.50, and that price increase isn't documented anywhere else. Their customer service claims it is some kind of partner fee because they're not affiliated with the restaurant, but it's plain deceptive. All three orders also had items missing from the order (like an entire portion package, sides, etc. There's no verification). I can understand not opening someone's food to verify, but when it's brought up after the fact, the driver blows you off or you get a half-assed credit towards your next order. I won't be using the service again, and if you want to avoid an overpriced headache, I advise you do the same.
Price Comparison: https://www.bitesquad.com/food/hunan-chinese-restaurant/21988
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