Robert B.

I needed some office supplies. I usually order from Amazon, but, for the first time in quite a while, I decided to give Staples a try again. BIG MISTAKE. Firstly, then sent the wrong item (ordered 11x17 paper, received 8.5x11). Secondly, the items were improperly packaged and the paper (the WRONG paper) arrived damaged. Thirdly, because of the second issue, the printer ink I ordered arrived frozen (middle of winter, temps near zero). I online chatted with their Customer Service rep Jose and he was unhelpful, didn't listen and seemed most interested in getting me off of the chat. I told him the issues, asked that the ink NOT be reshipped because it would just arrive frozen again, and asked him to verify that the correct size of paper was available. No verification, later received a notice that the ink had been shipped but not the paper. CALLED their Customer Service, received the same run around. TL: DR incorrect products shipped poorly, HORRIBLE Customer Service Reps. And if THEY make a mistake, YOU are required to fix it. They take NO responsibility. Don't make the same mistake - shop elsewhere.

I received a letter from KingSize Direct offering me a 'gift' of $50 off any order of $100+, and that "you can combine this already-generous offer with our exciting holiday offers and push you savings to even greater heights". So I placed and order in excess of $200 and it wouldn't give me the $50 off. I was on Customer Service Chat for over an hour with no result. I was told that I would have to call Customer Service to have this fixed. I called, went through a representative and two supervisors, and it turns out that, hey! This letter is totally false advertising! You can't combine it with ANY other offers. I am SO disappointed and aggravated with company. Guess I'll stick with Amazon from now on.