Robert B.

I had 11 items I ordered just not show up; not out of stock; they charged me for them, just didn't deliver them. You would think the delivery driver would notice that they delivered them to someone else, or kept them. Who knows. Just at $35.95 in product shortage. Had to call to arrange for a "refund" for the items. First time they credited for the refund for $16.99. Had to call AGAIN! On the phone now for 18 minutes "while they look into it"... What's to look into? They can see the items weren't delivered. Oh, they can't add is the problem. Just told me it is only $29 worth in shortages, but they have refunded $26.99... what? I have it in an Excel spreadsheet... it is $35.95. Response: "I just added it up sir, it is only $29..."... OMG! Back on hold. I guess I am done with delivery services. People can't be relied on to get it right, and the customer service when things go wrong take way too long to get figured out... and this is supposed to be a $2 billion company. Whoa... what a joke.