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I was planning an anniversary trip with my wife to San Francisco, and booked a flight through FlightHub. The flight was on United, with a new fare called "Basic Economy." After booking, I get an email from United saying that with this fare, I cannot "sit with [my] group or family." Thanks United 10 hours of seat time, not sitting with my wife on our anniversary. I'm within the normal 24 cancellation period, so call United to cancel. United tells me that I have to call Voyage Ala-cart. Voyage Ala-cart tells me they are just a wholesaler, and I have to call FlightHub. FlightHub tells me that I have to pay $75/person ($150 total) to cancel, even if within 24 hours. After complaining, they "generously" reduced my penalty to $50/person. So to get my refund, they first will charge me an ADDITIONAL $100 now. Then in five to ten business days, I will get a refund of my full purchase price. Unbelievable.
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Went to check in for my morning flight in London and realized I had transposed two letters in my...
Hi Robert,
Thank you for taking the time to review our services. We have successfully located your booking and will be looking into it for you. Should there be any further action required, we will be reaching out to you by phone or email.
Kind wishes,
FlightHub Team