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Robert B.

Contributor Level

Total Points
81

1 Review by Robert

  • Airbnb

5/1/17

I've already wasted an hour and half of my work morning to try to send an airbnb gift card to my daughter. During the process, I was prompted to upload a copy of the front/back of my driver's license, and, then, to take a contemporaneous photo. The prompt to do that came after I had entered information and a message related to the gift card, which was lost each of the three times I upload the documentation. I tried to get some assistance, and finally found a link to register a "bug" in their process. After I typed my experience and sent it, I received notice that the info would go into a general "suggestions" pile, and that I would not receive any follow up. I, finally, searched the internet and found a phone number(nowhere evident on the airbnb site) and called. I finally got through to a nice person, who, after 20 minutes was still unable to resolve my issue, and who informed that, although I had submitted personal documentation(a copy of my driver's license and contemporaneous photo) to the internet through THEIR website, three times, they could not tell me what happened to it. I was informed that I needed to download their app on my phone in order to send the gift card--which I am not willing to do, and which was not clear before I wasted an hour and a half of my time. VERY frustrating! I will not give them this business.

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