Robert B.

After attempting to make a purchase of an egift card from the Kroger website I received a call saying that this company needed additional information. I couldn't understand the phone number. I called the main company and immediately canceled the order because the way it was being handled seemed highly unprofessional and smelled of a scam. They had already placed a pre-authorization on my bank account. When I told them I wanted the pre-authorization removed I was told that they couldn't do that and I'd have to call my bank. This was a lie. After speaking with my bank they told me GiftCardMall could have done what I requested. Of course "Cole" give me the old "a supervisor is not available". He also continued to use my first name despite the fact that I told him that he should not use my first name. I've already sent an email to the grocery that is linking to this site, and will not be making a purchase as the whole experience left a bad taste. I cannot recommend them. This company is owned by Blackhawk Network, Inc. The corporate # is Phone: *******990.