I ordered a neon 110v BMW sign for over $200. After a couple weeks, I had not received the product. I contacted Shacksign, and they said to wait 3 weeks and then to let them know if the product hasn't arrived. What? Then the tracking information they provided did not work. After 3 weeks, the sign had still not arrived. I contacted Shacksign again (they never initiated contact with me). About 6 emails later, Shacksign finally shipped a replacement. It arrived several days later. To my surprise, it looked nothing like what I ordered. It was NOT neon. The colors were wrong. And it was basically a low quality, pixelated sticker stuck on a very thin cheap piece of plastic with hobby foam board backing. Seriously, something that a 4 year old would have made in elementary arts and crafts session after lunch. Now we are approaching 6 weeks. Shacksign has refused to pay for a refund and instead wants me to spend more of my time and money trying to deal with their "company policies". Well, I have my own polices as does my credit card. It says "send me what I paid for, otherwise, its refund time".