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Roberta W.

Contributor Level

Total Points
82

1 Review by Roberta

  • Overstock.com

4/12/18

Ordered an expensive pair of German Haflinger slippers. LOVE the slippers but they left long black marks all over our hardwood floors. I called customer service and requested permission to go to a cobbler to see what could be done to eliminated the problem as I really wanted the slippers. Was told that was fine and she said she would make the notation in my file. Cobbler sprayed them with silicone but the problem still existed. I then spoke with the shoe store where I purchased the exact same slippers over 20 years ago and was told that nothing I would do would eliminate the problem, so I called Overstock and conveyed the results of my trials. They sent me a return shipping label and I reluctantly shipped the slippers back with a note explaining the problem. Yesterday, I received the slippers back with a note telling me that they would not take them back because they were worn and they couldn't re-sell them. Why would they want to pass a defective product on to the next victim? This business model will unfortunately prevent me from ever ordering from Overstock.com again or suggesting that anyone else orders from them. How would I have known about the defect if I hadn't worn the slippers around my home. I have ordered from them before and the products I received were perfect so I had no complaints, however, this situation is a whole different ball game and I could not be more disappointed in the fact that the company feels it is okay to sell a product that has a defect and waves all responsibility to take the product back. Buyer beware...

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