Roberta M.

I'm trying to help a 78yr. Old friend cancel his aircard he no longer uses. He went into the store to cancel his card. He was told he had to pay his balance of $94. The T-Mobile rep charged his bank account $904, and he got the run around to dial 611 to cancel. The line never had a tone of any sort. So I called on his behalf, 75 min later, 8 representatives (one who had no idea what an aircard was), and still no resolution. What the heck is going on T-Mobile? An elderly man has been dealing with this for 2 MONTHS! He told me his frustration and still we can't get 1 rep to cancel an aircard. Maybe just maybe you might want to hire people who have at least graduated high school, and please train them well enough to call themselves customer service representatives. UNBELIEVABLE.