Rob D.’s Reviews of SeatGeek & more

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Concert Tickets

“Horrible Logistics and Customer Service”

3/27/17

Horrible experience. I purchased two tickets to the Islanders game but never received email confirmation. Finding seatgeek's phone number was a hassle in itself, but when I finally contacted them with my issue, they offered no solution to my problem besides "try purchasing them again". I even tried to buy another pair of tickets but the same thing happened. Seatgeek did not try to do anything to help me purchase the tickets, nor did they lock me in at the rate I originally tried to purchase them for. This company has horrible customer service and logistics. I suggest buying tickets elsewhere.

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SeatGeek T. – SeatGeek Rep Over a year old

Hi there Rob, we definitely want to follow-up on this. Typically when orders are rejected, it's due to the fact that a user submitted an order for the same listing just prior to your order. We do allow up to 24 hours for our sellers to confirm or reject orders so they can be sure to double-check their available inventory. If you have any other questions, please let us know so we can be sure to help. You can reach us directly via email at hi@seatgeek.com.