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Member since February 2017

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2 Reviews by Rob

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Glassdoor

Glassdoor

10/15/18

I took time following community guidelines to review a company I'd worked for and Glassdoor's response was to delete my review for no reason whatsoever, refuse to EVEN NOTIFY me let alone provide substantiation as to why. Then I get this lovely email that their terrible algorithms (I would know, I build these) identified me as a fraudulent review!!! Hilarious!

Thank you for following up. In regards to the recent reviews that have been removed from Glassdoor, we will reject reviews when we have sufficient reason to believe they were written by the same person.



Per our Community Guidelines, we only allow members to submit one review, per company worked at, per year. We have removed your reviews due to violation of this guideline.



We use proprietary technology filters & algorithms to detect attempted abuse and gaming. We do not discuss our methods to determine this, nor do we provide any additional information about reviews that have been submitted or rejected.



Kind regards,
Summer Adams
Glassdoor Content & Community Team

Wayfair

Wayfair

2/18/17

Placed order. Clear shipping address, with confirmation email. Subsequent email has totally different, incorrect address. Have to call to fix their mistake, explained clearly, written off without an apology.. finally resolved. Move on. Delivers to the wrong address anyway!!! Have to talk at length to them again to get it sent to me. Dont process the discount code I gave them. Don't even bother sending it priority after all of their mistakes. The bed arrived chipped... sure, I could have gone to great length and personal expense to resolve the chip. But is it even worth it at that point? No compensation offer beyond "take the bed apart and send it back in again." Of course you know that no one will do that. Completely ridiculous!!! Oh and something along the lines of "sorry we can't fix our mistakes via express mail." So I've still yet to receive something that was supposed to arrive almost a week ago. Never mind the large number of orders I'd placed and all of the money I'd spent. When I told them I was unsatisfied with the service? Oh, you bet. "Sorry you feel that way." I'd rather shop somewhere that doesn't take their customers for granted and behave so flippantly forwards their repeated inadequacies and failures.

Rob Has Earned 7 Votes

Rob C.'s review of Glassdoor earned 5 Very Helpful votes
Rob C.'s review of Wayfair earned 2 Very Helpful votes

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