Rob C.

I'm not going to bother again. My item got lost in the mail (ordered: 10/31/16) Here's their response:

We apologize with this delay and sincerely regret to hear that you have not received your order.

After reviewing your order in detail, we have found that you haven't purchased any insurance during the check-out. Please understand that in such case we can only compensate you partially. The shipping company is actually responsible for this loss which is sadly beyond our control.

Please review in detail our shipping and insurance policy in our terms and conditions here: http://www.sammydress.com/m-article-id-36.htm
However, as you are a valuable customer, we are willing to help you the best way we possibly can.
Here are the best solutions we can offer you in this situation:
1) Resend the item upon repaying 50% of the order value.

- So, I'll just shop elsewhere in future...

Update: After posting this review I have received excellent customer service. They have addressed my concerns. I have adjusted the review rating to reflect this.

Disappointed. I ordered a QuadCopter - it took over a month to arrive and it was dead-on-arrival. I've reached out to customer services and I've heard nothing back. I do not recommend Banggood - steer clear! I will not be using them again.

Update: They re-sent out a new Quadcopter. Emails back from their customer service team are definitely slow off the mark though.