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They do not stand behind the estimates at all. They underestimate the labor involved in completing the work. Then they come back and say are bad it was off and the shop charged what is industry standards. There customer service agents claim that they have gone through ASE training yet they can not explain how according to there system it takes 2 hours to put a gasket on an oil pan that is being replaced and that it requires 10 quarts of oil to complete the job. The vehicle only takes 5 quarts of oil. When the estimate is off they say oops we will update the website.
Robbie D.'s review of RepairPal earned 3 Very Helpful votes
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A water pump for@ 2007 GMC Yukon is going for 150$-250$ depending on warranty you want... repair...
Hi Robbie, our estimator tool is updated monthly now, whereas before it was every couple of months. The tool holds tens of thousands of estimates that are backed up by industry standards and labor guides based where you are in the nation.
Consumers ask us repeatedly to help them understand what is wrong with their car, even though we both know it's impossible without seeing the car first-hand, experiencing the problem and performing a proper diagnosis. So we take an approach somewhere in the middle. We try to always provide several possible solutions to avoid the perception of us performing a "diagnosis", we recommend a diagnosis as a next step, and point out the next steps a shop will take is to verify the issue and perform a diagnosis to determine the cause of the issue.
When estimates are off, we do correct them, yes! We take full responsibility for when that occurs, although it is very rare that the estimates are incorrect.