Rob B.’s Reviews of Justfly.com & more

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2/3/19

I paid a higher price to get small layovers and to leave at a convenient time in the early afternoon because I'm travelling with children.
I booked several months in advance, because I like to plan ahead.

JustFly sent me an email a few months later saying *something* had changed, but their site refused to tell me what for "security reasons" and calling them led to the response "check the website."

Eventually we got through, and they told us we now had a far worse itinerary, and they could only fix it back to what I'd originally paid for if I gave them more money.

My flight now left near midnight, which meant I couldn't get my original connection, forcing me into a nearly 12 hour layover. Not only does that make travelling with kids hard, but it eats up nearly a whole day of my vacation.

They refuse to help me, give me a discount, or even refund me so I can buy tickets elsewhere. I feel like I'm going to have to get a lawyer involved, which I detest.

I'm convinced their business model is to bait-and-switch people's tickets, try to get you to pay more money, AND try to get you to buy travel insurance (since they keep spamming me with that too).

Here's a novel idea, I pay a fair price for a specified agreement and both sides stick to that contract.

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Thank you

Sarah C. – Justfly.com Rep Over a year old

Hi Rob,

Thank you for taking the time in reviewing our services. As per checking your reservation, I am able to see that there was a schedule change issued by the airline. We would first like to mention that schedule changes can happen at any moment based on the airlines needs.

I am also able to see that on January 28th, we received a call from one of the passengers regarding this. Our agents were able to provide the flight itinerary airline assigned and the caller agreed to these later times. Since the caller agreed, they went ahead and reissued the ticket. 2 hours later, that same called called back asking to change the flight but at this point, the ticket was already confirmed and reissued which means, any new changes result in standard airline fare rules which means there will be agency as well as airline fee and potential fare difference.

We apologize for the inconvenience.

Kind wishes,
JustFly Team