Rob A.

I have been a member of Kaiser Permanente since the early 1990s, and while I remember experiencing excellent customer service back then, it is disheartening to see how it has deteriorated into a bureaucratic system that lacks concern for people's already hectic lives. My recent encounter with Kaiser Permanente's customer service left me frustrated and disappointed.

One of the conveniences I used to appreciate was the ability to set up appointments with just a phone call. However, with the introduction of their application, things took a turn for the worse. The application itself has a glaring issue - when inputting my birthdate, I have to scroll back one day at a time until I reach my date of birth in the early 1960s. This cumbersome process has added unnecessary frustration to an already stressful task.

Due to this frustration, I decided to call Kaiser Permanente to make an appointment for my troublesome hand. I spoke to a representative named "Bunmet," who asked me a series of unnecessary questions, including whether I, a man, was pregnant. Despite these odd questions, the real disappointment came when she informed me that there were no available appointments. I couldn't believe what I was hearing and questioned how this could be possible.

"Bunmet" explained that their system only allowed her to search for appointments one week ahead. In this day and age, where computers can accomplish so much, it is absurd that Kaiser Permanente's system is so limited. Frustrated by the lack of options, "Bunmet" offered to send a message for someone to call me and arrange an appointment. It's worth noting that this was the second time I had attempted to schedule an appointment for my hand, with the previous attempt resulting in an unfulfilled promise of a call back six weeks ago.

I conveyed my frustration to "Bunmet" regarding the lack of follow-through, but all she could offer was an apology. This interaction left me with no resolution and a growing sense of dissatisfaction. If you are considering Kaiser Permanente as your healthcare provider, I strongly urge you to explore other options. Based on my personal experiences, Kaiser Permanente is no longer the reliable and customer-focused institution it once was.

This instance is not the only issue I have encountered with Kaiser Permanente's hospitals. In fact, there have been too many disappointments to count. As a long-time member, it is disheartening to witness the decline in quality and care. I hope that Kaiser Permanente can address these shortcomings and prioritize improving their customer service to regain the trust and satisfaction of their members.

In conclusion, my recent encounter with Kaiser Permanente's hospitals showcased their horrendous customer service, marked by inefficient systems, unfulfilled promises, and a lack of concern for patients' needs. If you value prompt and attentive healthcare services, I would strongly advise seeking alternatives to Kaiser Permanente.

I have been a customer of YELP for many years now. During all these years I experienced many problems with their customer service. If you are calling to buy services, they are all laughter and they treat you like the king of the hill. But if you call for customer service or technical support for help, that's when the problem starts. They are rude, condescending and in a nutshell, horrible. If you can avoid this company, do so.