Repair was advertized as next day. Its been four days and I still do not have my phone.
The rep I spoke to before sending in my phone swore up and down that the phone would be returned next day. I also made it clear that I would not have a phone to contact them and asked about alternative methods of contact. Was told I would be able to get in touch with Asurion using the Verizon online chat service. This was a lie. Verizon is unable to contact Asurion.
Total garbage service that is not delivered as advertized and even worse customer service from both companies.