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R M.

Contributor Level

Total Points
171

2 Reviews by R

  • Zappos

9/3/16

I've ordered from Zappos multiple times and am always pleased with the outcome.

  • Athleta

9/2/16

I've read a lot of reviews for Athleta--many are complimentary, but my experience was not positive even though the company's marketing and online communication would lead customers to believe it is. I ordered 4 items; was sent an email indicating all were shipped; was later sent an email that one item was not available... confusing... was sent an email that my order had been delivered. It hadn't been delivered... was told on the phone that if I wanted the items shipped again, I would have to either wait for another department to review my "case," or I could place another order and be charged again. They were unwilling to credit me despite the fact that I didn't have the first order. I found it really hard to understand both customer service representatives--not because they were not fluent in English, but because they fired off their rules and limitations so quickly I found myself asking them to repeat themselves.

I guess I just miss a time when -- as a customer -- it felt as though one's business was appreciated. This company is more interested in making its profit than pleasing the people who bring that profit in. Beware if there is a mix-up on your order. Judgement will not be in your favor.

R Has Earned 11 Votes

R M.'s review of Athleta earned 11 Very Helpful votes

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