R L.

First time customer: placed my order ******* on 24/11. Specifically requested click and collect to a local store.

Item was due for collection on 28/11 but got a message on 27/11 to say delivery would be changed to my home address for 29/11. No explanation as to why PDS changed the delivery without my consent.

On Monday 29th November I was waiting at home and at 12.05 I got a text to say PDS delivery driver was on way and would deliver by 12.32.

Less than one minute later, got another text from PDS saying "Sorry we missed you. We will try again tomorrow"?

I contacted PDS as bearing in mind the close timing of the delivery texts and the fact I was at home, it was suspicious that the driver had just not bothered to attend my address.

I was told my complaint would be passed to ‘Transit team' and that I would be contacted direct. But I have not been contacted, even as an acknowledgment, and I have had no further texts about my parcel despite waiting in daily to take receipt of it. Delivery was not even reattempted as promised the following day.

It is meant to be a birthday gift that my son chose and he has been so sad waiting day after day. I specifically requested click and collect to avoid any issues and still this has ended up in a mess.

The communication from this company has been abysmal and the fact PDS charge significant delivery fees and then literally don't deliver, is wrong.

There is no way to speak to anyone directly as phone lines are indefinitely closed due to the convenient catch-all of COVID. The only way to contact them is via email which is slow and frustrating as agent after agent fobs me off.

Disgusted. I am only writing here as a last resort to get a speedy resolve. If you are from PDS reading this, please have a thought for how you treat customers.