R L.

This website says
We have spoken with M and our understanding is that he is unable to teach because the request was for XX, but it has become apparent that the request should have been for improving skills of academic English as a foreign language - a subject that Matthew does not teach.

My tutor says
I can see that I was incorrect to state that you hired me on the the basis that I would teach you XX. I apologise. I'm looking back over our original messages: you approached on the basis that I would teach you English, then stated that it was reading comprehension. I understand now that for you this meant you wanted teaching about reading. I think I misinterpreted this as you saying you wouldn't help understanding the specific texts you were studying, i. E. that I would help you understand XX. I think this is a case of misunderstanding. I believe you should get a refund.

I have emailed this website but they are VERY UNETHICAL and don't help. I paid for different tutors for different learning purposes but now they are messing up all my payments. This tutor cannot help me but now the website refuses to either provide replacement or refund my fee.