R K.

GoPro? Go Pro?
This company is more synonymous with the word STOP!
As in cameras often overheat/freeze/stop.

Further...
Most important there is not merely a lack of support and resolution,
THERE IS NO SUPPORT AND NO RESOLUTION.

Here is a copy and paste exchange after nearly 2 months of back and forth chat sessions (8), emails to support and corporate (10),
DON'T BOTHER TRYING TO CALL ANY PHONE NUMBER...
AS THE # EITHER AUTOMATICALLY DISCONNECTS
OR NO ONE EVER ANSWERS THE PHONE.

My solution...
GO BETTER! Choose another camera. Choose another company.
GoPro may promote camera technology, but their support is BELOW POOR... IT IS REALLY NEARLY NON-EXISTENT.
Ready the copy/past below and draw your own conclusions.

Greetings from GoPro!

Hope you're doing great!

I am sending this email to follow up on your existing case. I already got a response from our team. Please check back on the VIP website periodically as there might have been an issue with the website.

With all things addressed and your permission, I will now consider this case closed and resolved. However, please do not hesitate to reach us back and the case will open again if should you have additional questions and we will be more than happy to assist!

Many Thanks,

Catherine B.
GoPro Support

Ref:_00Do0HJuF._5003b1Sb7dZ: ref

MY RESPONSE:
Initially wrote you Catherine on January 15! That is 3 weeks ago. I have moved on, but attempted to log in again.
SAME ERROR message.
How can I give you permission to close the case when you already closed it.
Furthermore the issue was not and still is not resolved.
Just forget it!
I will be posting the past 2 months correspondence with gopro chat, gopro support and gopro corporate on-line.
I WILL NEVER BUY, PROMOTE ANYTHING RELATED TO GOPRO.
The errors have gone on for over 2 months since I started chatting and e-mailing with GoPro back in the 2nd week of December.
UNACCEPTABLE!

For you Tech inclined people:
Be wary of their firmware update.
It can render your memory card useless, forcing you to buy another one.
The type of memory card you buy can and should correspond with what resolution and f/p/s you want to shoot. Instead the cameras will reject the memory card and most cameras (I have not tried/tested all GoPro Cameras, GoPro 8 and 360 Camera) just reject the card rendering the camera useless and you cannot charge the battery either if the memory card is in the camera. You are forced to take out the memory card for the camera to charge. You are forced to re-buy and or upgrade memory cards.
There are lots of problems with the cameras getting very hot (regardless of whether or not you have the cameras WiFi setting ON) to the point they will often freeze and you are forced to power down and restart the camera.
(IF enough people complain about these issues a class-action lawsuit could manifest with the right attorney)
With most any product there will be at least occasional problems.
However with GoPro the problems are not only prevalent and recurring...
There is equally recurring cases where GoPro fails to rectify problems and without phone support, merely chat support that often brings no resolution, unanswered emails... All this renders any GoPro camera/accessories a useless paperweight.

Save yourself time, money and frustration and choose a camera based on reviews by cnet and the like. Just do a search of action sports cameras and you can read and shop elsewhere for a camera that suits your preferences.

I completely concur with Young K, Philipp S. GoPro = "NO CUSTOMER SERVICE"